Return and Refund Policy

Last updated: June 25, 2025

At Sri La Prabhupad Thoughts, we strive to ensure that our devotees and customers receive only the highest quality products that reflect our spiritual values. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Return Policy

We accept returns under the following conditions:

• Eligibility for Return:
  • You must request a return within 7 days of receiving the product.
  • The item must be unused, in original packaging, and in the same condition that you received it.
  • Digital products (eBooks, PDFs, or downloads) are non-returnable and non-refundable.
• Non-Returnable Items:
  • Gift cards
  • Downloadable or digital content
  • Customized or personalized items (unless damaged)

2. How to Initiate a Return

To initiate a return, please email us at [insert email address] with the following details:

• Your full name
• Order number
• Reason for return
• Photos of the item (if damaged or defective)

Our support team will get back to you within 48 hours with the return instructions.

3. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, the refund will be processed and a credit will be applied to your original method of payment within 5–7 business days.

4. Late or Missing Refunds

• First, check your bank account again.
• Then contact your credit card company or payment provider—it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [insert email address].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [insert email address] with your order details and a photo of the damaged item.

6. Shipping Costs

• You will be responsible for paying your own shipping costs for returning the item unless it was delivered damaged or there was an error on our part.
• Shipping costs are non-refundable.